Frequently Asked Questions
How many days before the event do I need to book?
Standard shipping takes 1-2 working days and we also offer $10 overnight shipping so it is best to book your garment at least 2 days in advance to ensure your garment arrives in time.
Is the shipping time effected by public holidays?
Yes, if there is a public holiday before/on the date of your event, your garment will be shipped a day earlier than usual.
What happens if I return the garment late? Is there a fee?
Garments need to be taken to a NZ Post provider in the prepaid return envelope on the first working day after your event. For example if your event is on Saturday, you need to post the garment on a Monday. Late fees are explained in our terms and conditions.
What happens If the garment doesn’t fit? Can I swap it for something else?
If there is enough time before your event we will exchange your garment for the same price or less, and you will only need to cover the extra shipping fee for the exchanged garment.
What happens if I stain or break the garment?
If the garment is stained or needs repair, you will be charged this cost. If it is unrepairable you will be charged the original RRP of the garment as stated in our Terms and Conditions.
Can I try on?
Yes we offer try on’s in our New Plymouth Headquarters. We do not offer postal try on's at this time.
How do I return the garment?
Return postage is provided in the rental price. Please carefully return the garment in the prepaid return envelope provide and drop off to your local NZ Post provider on the first working day after the date of your rental. DO NOT put these in a post box as this takes 2-3 days longer and does not activate the tracking.
Can I pick up instead of shipping?
If you are based in New Plymouth you can pick up your garment 1-2 days prior to your rental date. Please select “pick up” at the checkout.
Are your prices inclusive of Dry cleaning?
Yes our prices include dry cleaning, and we hand wash many of our garments also. Please do not attempt to clean our garments yourselves, we have had garments ruined due to improper cleaning techniques.